2.2 million |
Annual calls made to our members, assessing their health needs to connect them with the right care |
30,210 |
Calls handled daily by our National Contact Centers |
7.6 million |
Annual calls handled from our members and health care providers |
170 |
Different languages in which Amerigroup takes phone calls using real-time translation |
65 percent |
Percentage of translated calls that are handled in Spanish |
104,172 |
Providers in Amerigroup network nationwide |
11.6 million |
Annual physician visits among Amerigroup members |
8 |
Disease management programs accredited by NCQA (asthma, chronic obstructive pulmonary disease, coronary artery disease, congestive heart failure, diabetes, depression, HIV/AIDS and schizophrenia) |
1st |
Health care company to receive NCQA accreditation for a schizophrenia disease management program |
9.4 percent |
Percentage of premature deliveries by Amerigroup members, as compared to the national average of 12.7 percent among all Americans |
24 million |
Annual number of provider claims processed by Amerigroup |
|
20 million |
Annual number of provider EDI/claims processed electronically |
83 percent |
Percentage of claims processed electronically by Amerigroup |
79 percent |
Percentage of total prescriptions filled by Amerigroup using cost-saving generic drugs |
99.9 percent |
Percentage of Amerigroup's pharmacy claims that are paid within 30 days of the transaction |
60,000 |
Total pharmacies in Amerigroup's network nationwide |