Amerigroup Terms and Conditions of Use
By using the Amerigroup web site you agree to its Terms of Use. The Terms of Use are listed here. These Terms are in addition to any others on the Amerigroup web site or in the Member Handbook.
Browsers
Amerigroup is dedicated to supporting the latest technologies, as well as provide service to our customers with the most recent, top-level software. We currently support the following browsers on Windows or Apple Operating Systems:
- Internet Explorer 7.0
- Netscape Navigator 9.0
- Mozilla / Firefox 2
- Safari 3
*(Please ensure you install a version listed above to ensure compatibility with our web sites.)
Encryption
One of the main factors in determining our standard is the ability of the browser to maintain a high level of security. This is primarily reflected in its encryption code. To ensure the security of valuable and personal information, users may only access our site using a browser equipped with 128-bit encryption or higher.
Use of Material
This web site has Personal Health Information as defined in the Health Insurance Portability and Accountability Act (HIPAA) of 1996. This includes any changes to HIPAA that may apply. By using this information, you agree to follow state and federal laws. You also agree to any privacy guidelines in the Member Handbook.
Content of Materials
The materials on this web site have protected information. This means it cannot be used or copied without the owner’s written consent. In most cases the owner is Amerigroup. In some cases the owner is a third party.
Amerigroup cannot promise that third party content on this web site is correct.
These Terms do not apply to content already in the public domain. Content in the public domain is information that you can find in other places.
Claims Against Amerigroup for Computer Errors
Amerigroup does not claim that this web site is free of errors, computer viruses and other harmful goods. Amerigroup is not at fault for errors or viruses on this site.
Fraud and Abuse
You agree that you will not use the web site and its content to break any laws. This includes fraud and abuse laws. It also includes Medicare and Medicaid laws.
Free from Fault
You agree not to make any claim against Amerigroup and its staff. This includes third party lawyers' fees that might result from your use of this web site. It also includes any rights of a third party or laws you might break in using this web site.
The Digital Millennium Copyright Act
Amerigroup reserves the right, but not the obligation, to terminate your access to realsolutions.com and myamerigroup.com if it determines in its sole and absolute discretion that you are involved in infringement activity, including alleged acts of first-time or repeat infringement, regardless of whether the material or activity is ultimately determined to be infringement.
Amerigroup and its service providers accommodate and do not interfere with standard technical measures used by copyright owners to protect materials. Amerigroup has implemented procedures for receiving written notification of claimed infringements and for processing such claims in accordance with the Act. Our designated agent to receive notification of claimed infringement is:
Russell Esposito
SVP, Information Technology
Amerigroup Corporation
4425 Corporation Lane
Virginia Beach, Virginia 23462
757-473-2737
Any notice regarding any infringement of copyright or of other proprietary rights must include the following information:
- A signature of a person authorized to act on behalf of (i) the owner of an exclusive right that is allegedly infringed or (ii) the person defamed.
- Identification of the copyrighted work claimed to have been infringed, or, if multiple copyrighted works at a single online site are covered by a single notification, a representative list of such works at that site.
- Identification of the material that is claimed to be infringement, or to be the subject of infringement activity, including information reasonably sufficient to permit us to locate the material.
- Information reasonably sufficient to permit us to contact you, such as your address, telephone number, and/or electronic mail address.
- A statement that you have a good faith belief that use of the material in the manner complained of is not authorized by the copyright or other proprietary right owner, its agent, or the law.
If you choose to access realsolutions.com and myamerigroup.com from outside the United States you do so upon your own initiative and are responsible for compliance with U.S. and local laws, if and to the extent that local laws are applicable. Software is subject to United States export controls. No software may be downloaded or otherwise exported or re-exported (i) into (or to a national resident of) Cuba, Iraq, Libya, North Korea, Iran, Syria, or any other country to which the U.S. has embargoed goods, or (ii) to anyone on the U.S. Treasury Department list of Specially Designated Nationals or the U.S. Commerce Department's Table of Deny Orders. You represent and warrant that you are not located in, under the control of, or a national resident of any such country or on any such list. You agree to comply with U.S. export control laws and that you will not transfer any software or other content from realsolutions.com and myamerigroup.com to a foreign national or foreign country in violation of those laws.
Product Descriptions – Not Available in all States
The product descriptions, if any, provided on realsolutions.com and myamerigroup.com are not intended to constitute offers to sell or solicitations in connection with any products or services. Some products may not be available in all jurisdictions. Anyone interested in a particular product should contact Amerigroup to determine whether the product is available in the particular jurisdiction of interest and to request a copy of the applicable policy or prospectus for a complete description of the product.
Links to Other Sites
While visiting realsolutions.com or myamerigroup.com, you may leave the Amerigroup web site and access certain non-Amerigroup web sites. Amerigroup neither reviews nor controls the content and accuracy of these non-Amerigroup web sites, and therefore will not be responsible for their content and accuracy. Your access to non-Amerigroup web sites is at your sole risk.
Other web sites on the Internet may contain unedited, sexually explicit, violent, racist or other types of material, which may be offensive to you. Please access other web sites at your own discretion.
General Disclaimer
All material including any link to other sites and content found at linked sites is provided "as is" and without any express or implied warranties including warranties of merchantability or fitness for a particular purpose. Due to the nature of the Internet, Amerigroup does not warrant that access to realsolutions.com or myamerigroup.com or any of its pages will be uninterrupted or error free. Amerigroup does not warrant or make any representations regarding the usefulness of or the expected results of the material contained on realsolutions.com or myamerigroup.com. Note that some jurisdictions may not allow the exclusion of implied warranties so some of the above exclusions may not apply to you. Please refer to local laws for any such restrictions.
Viruses, Worms, Use of Files
Amerigroup cannot and does not guarantee or warrant that files available for downloading from this site are free of viruses, worms, Trojan horses or other code that has contaminating or destructive properties. Amerigroup does not make any express or implied warranties, representations or endorsements whatsoever (including without limitation warranties of title, non-infringement or fitness for a particular purpose) with respect to the files available for downloading from this site. In no event will Amerigroup be liable to you or to anyone else for any decision made or action taken by you or anyone else in reliance on results obtained from use of files downloaded from this site. These files may be downloaded and/or reprinted for personal use only. Permission to reprint or electronically reproduce any document or graphic in whole or in part for any reason except for personal use is expressly prohibited, unless prior written consent is obtained from the appropriate copyright holder.
Health Information
The health information on this web site is provided by Amerigroup solely for informational purposes as a public service to promote consumer health. It does not constitute medical advice and is not intended to be a substitute for proper medical care provided by a physician or other duly authorized health care provider. Amerigroup assumes no responsibility for any circumstances arising out of the use, misuse, interpretation or application of any information supplied on this site. Always consult with your doctor for appropriate examinations, treatment, testing, and care recommendations. Do not rely on information on this site as a tool for self-diagnosis.
Forward-Looking Statements
Realsolutions.com may from time to time contain forward-looking statements that include information about financial prospects, plans and objectives of management for future operations, economic conditions, trends and known uncertainties. Amerigroup cautions the reader that actual results may differ materially from those that Amerigroup expects, depending on the outcome of certain factors. In some cases, Amerigroup describes uncertainties when offering forward-looking statements. Some factors that could cause Amerigroup’s actual results to differ materially from forward-looking statements ("Risk Factors") are listed in the most recent Amerigroup filing of Form 10-K or Form 10-Q(PDF) with the Securities and Exchange Commission.
Amerigroup also cautions the reader that the list of Risk Factors that appears in the most recent Amerigroup Form 10-K or Form 10-Q filed with the SEC may be modified by any subsequent SEC filings, such as Form 8-K, proxy statements, and other SEC filings. Amerigroup will not update the Risk Factors listed in any of Amerigroup’s SEC filings prior to the next required SEC filing. The list of Risk Factors provided in any of Amerigroup’s SEC filing may not be complete, and speaks only as of the date filed with the SEC.
Trademarks
There are references throughout realsolutions.com and myamerigroup.com to various trademarks or service marks and these, whether registered or not, are the property of their respective owners.
Limitation of Liability
You agree by accessing realsolutions.com and myamerigroup.com that under no circumstances or any theories of liability under international or civil, common or statutory law including but not limited to strict liability, negligence or other tort theories or contract, patent or copyright laws, will Amerigroup be liable for damages of any kind occurring from the use of this web site or any information, goods or services obtained on this web site including direct, indirect, consequential, incidental, or punitive damages (even if Amerigroup has been advised of the possibility of such damages), to the fullest extent permitted by law. Some jurisdictions do not allow the exclusion or limitation of certain damages so some of these limitations may not apply to you.
Calculations and Investment Decisions
Financial calculators\calculations are provided for illustrative purposes only. You are responsible for verifying the accuracy and suitability of all assumptions and calculations. Please seek the advice of licensed and/or competent individuals before making any investment or financial planning decisions. Do not rely solely on financial calculators\calculations or financial or retirement information found on realsolutions.com and myamerigroup.com.
Minors and the Children's Online Privacy Protection Act
Except as expressly stated upon initial access to a specific Amerigroup web site or section of such site, realsolutions.com and myamerigroup.com does not direct content to Minors and does not intend to collect personal information from Minors and therefore is not subject to the Child Online Privacy Protection Act.
If you allow your minor child or a child for whom you are legal guardian (a "Minor") to access and use realsolutions.com and myamerigroup.com, you agree that you will be solely responsible for: (i) the online conduct of such Minor; (ii) monitoring such Minor's access to and use of realsolutions.com and myamerigroup.com and (iii) the consequences of any use.
Changes and Applicable Law
Amerigroup reserves the right to make changes to realsolutions.com and myamerigroup.com and it’s Legal Disclaimer/Conditions of Use at any time, for any reason or for no reason, and with or without notice. Amerigroup encourages you to review the web site and these terms periodically for any updates or changes; however, Amerigroup is under no obligation to make such updates or changes obvious. Your continued access or use of realsolutions.com and myamerigroup.com shall be deemed your acceptance of these Legal Disclaimers/Conditions of Use and any changes and the reasonableness of these standards for notice of changes. Use of realsolutions.com and purchases of products from realsolutions.com will be governed by and construed in accordance with the laws of the Commonwealth of Virginia, without giving effect to its conflict of law provisions. You agree that any legal action or proceeding between you and realsolutions.com will be brought exclusively in a federal or state court of competent jurisdiction in or for Virginia Beach, Virginia. If any provision of this agreement shall be unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from this agreement and shall not affect the validity and enforceability of any remaining provisions.